Refunds & Cancellation

How renewal works

• Monthly plans renew every month, and annual plans renew every twelve months, automatically.
• Each renewal charges the same price shown on the Plans page at the time you subscribed, plus any applicable tax.
• Your narration allowance applies to the plan period. Extra narration packs are one-time purchases and do not renew.
• Renewal continues until you cancel.

How to cancel

Open Settings and press Cancel subscription. Cancellation takes effect immediately — no email, call or retention offer is required. You keep access to your plan and remaining allowance until the end of the period you have already paid for, and you are not charged again.

Refunds — EU and UK customers

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days. Email legal@stonelore.org from the address used at checkout and we will refund you to the original payment method, normally within 14 days of receiving your request. Because Stonelore delivers digital content immediately, we may reduce the refund in proportion to the narrations and features you have already used during that period.

Refunds — everywhere else

Outside the EU and UK we do not offer refunds on subscription periods or narration packs that have already started. You can cancel at any time to stop future charges. If you were charged in error, or the service did not work as described, write to us and we will put it right.

Getting in touch

Billing questions go to legal@stonelore.org. Please include the email address used at checkout so Stonelore Inc can find your purchase.